How will you keep my child safe in the clinic or hospital? | Anticipate family concerns, and communicate how the primary or secondary care setting is restructured, for example
Designing physical space to adhere to physical distancing, such as chairs being spaced apart and multiple areas for children to play Frequency of cleaning of rooms, chairs and toys Availability of personal protective equipment for staff and patients
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What will happen when I seek care? | Keep up to date on the policies and procedures of your facility and address how they may affect patients
Number of parents who can attend visits Ability to stay with your child in hospital How a child or young person may react to personal protective equipment
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Why do I need to come to an in-person rather than a virtual visit? | Communicate the rationale for an in-person visit (e.g., physical examination) |
How can I get to the clinic or hospital safely? | Ask patients what times are suitable for them, particularly in light of reduced public transportation service Offer free or reduced parking, if possible Consider pick-up and drop-off (shuttle) services with trusted providers |
How have you made these decisions for my child? | Where relevant, explain the alternative processes that are occurring as a result of COVID-19 and discuss the risks and benefits in an open and transparent manner |
Who can I ask if I have questions? | Provide your phone number or email for families to ask questions to reduce unnecessary in-person visits |
What should I do to keep my family safe? | Suggest strategies for families, including
Recreational activities that are safe Practical suggestions for families with young children and children with medical needs whose families cannot adhere to strict requirements Providing updated resources for community supports
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What happens if someone in our household comes down with COVID-19? | Suggest strategies for families that consider their personal constraints, including
Can they safely isolate in their own homes? Do they have alternatives for child care and are they trained in their child’s specific needs? Do they have access to food, supplies and medications if they cannot leave the house?
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