Waiting time appears to be an unavoidable part of the service industry, particularly at the
airport, where you may encounter delays due to check-in, screening, and other activities …

Background: The effectiveness of massage therapy for low-back pain has not been
documented. This randomized controlled trial compared comprehensive massage therapy …

This study examines customer satisfaction with waiting time (WT) and customer loyalty (CL)
relationships in the airline industry. The mediating influence of waiting time satisfaction …

Background: There is uncertainty regarding the frequency of adverse events while on a
surgical waiting list. We assess the relationship between the duration of wait for …

For many medical procedures, patients face substantial risk of complication or death when
treatment is delayed. When a queue is formed in such a situation, it is imperative to assess …

Background: Waiting times for surgical and other procedures are an important measure of
how well the health care system responds to patient needs. In a universal health care …

Background Widespread literature on inequity in healthcare access and utilization has been
published, but research on socioeconomic differences in waiting times is sparse and the …

Methods Data were abstracted from the records of a random sample of patients in 1 general
surgery clinic in Winnipeg, Manitoba. The sample was limited to patients who had …

The reform and restructuring which has characterized health care delivery in Ontario for
almost a decade appears to coincide, understandably, with increased public anxiety about …

Objective The relationship between cataract surgery wait times and rates of surgery was
investigated to determine whether wait times correlate with rates of surgery. Design Cross …