Background Patient complaints have been identified as a valuable resource for monitoring
and improving patient safety. This article critically reviews the literature on patient …

Historically, fear of malpractice litigation made clinicians cautious about informing patients
when they made mistakes in their care. This article reviews recent efforts by regulators …

Policy Points: Health care complaints contain valuable data on quality and safety; however,
there is no reliable method of analysis to unlock their potential. We demonstrate a method to …

Purpose Adverse events are increasingly recognized as a source of harm to patients. When
such harm occurs, problems arise in communicating the situation to patients and their …

In recent years China has witnessed a surge in medical disputes, including many widely
reported violent riots, attacks, and protests in hospitals. This is the result of a confluence of …

Objective: To provide ICU clinicians with evidence-based guidance on safe medication use
practices for the critically ill. Data Sources: PubMed, Cochrane Database of Systematic …

Introduction A global rise in patient complaints has been accompanied by growing research
to effectively analyse complaints for safer, more patient-centric care. Most patients and …

Errors are inherent in medicine due to the imperfectness of human nature. Health care
providers may have a difficult time accepting their fallibility, acknowledging mistakes, and …

Objectives We sought to clarify how large a proportion of fatal medical accidents can be
considered to be caused by poor non-technical skills, and to support development of a …

Patients' rights have been formulated in a number of documents and guidelines from various
international bodies. Laws and declarations on patients' rights do not automatically make …