RT Journal Article SR Electronic T1 Incentives to increase patient satisfaction: Are we doing more harm than good? JF Canadian Medical Association Journal JO CMAJ FD Canadian Medical Association SP 1199 OP 1200 DO 10.1503/cmaj.130366 VO 185 IS 14 A1 Detsky, Jay A1 Shaul, Randi Zlotnik YR 2013 UL http://www.cmaj.ca/content/185/14/1199.abstract AB