RT Journal Article SR Electronic T1 Empathetic responses JF Canadian Medical Association Journal JO CMAJ FD Canadian Medical Association SP 1285 OP 1285 DO 10.1503/cmaj.111-2061 VO 183 IS 11 A1 O’Connor, John A. YR 2011 UL http://www.cmaj.ca/content/183/11/1285.abstract