RT Journal Article
SR Electronic
T1 Physicians in health care management: 10. Managing conflict through negotiation
JF Canadian Medical Association Journal
JO CMAJ
FD Canadian Medical Association
SP 1129
OP 1132
VO 151
IS 8
A1 Lemieux-Charles, L.
YR 1994
UL http://www.cmaj.ca/content/151/8/1129.abstract
AB The recent focus on collaborative relationships in health care means that people and groups must cooperate to accomplish clinical and management tasks. This increasing interdependence may also cause increased organizational conflict. The management of conflicts is critical to the effectiveness of an organization. Negotiating strategies, based on Fisher and Ury's method of "principled negotiation," include establishing superordinate goals, separating the people from the problem, focussing on interests, inventing options, using objective criteria and defining success in terms of gains.