RT Journal Article SR Electronic T1 Polite patients receive better care but “incivility in clinics and hospitals is rampant” JF Canadian Medical Association Journal JO CMAJ FD Canadian Medical Association SP E457 OP E457 DO 10.1503/cmaj.109-5741 VO 191 IS 16 A1 Lauren Vogel YR 2019 UL http://www.cmaj.ca/content/191/16/E457.abstract