RT Journal Article
SR Electronic
T1 Patient, family and provider experiences with transfers from intensive care unit to hospital ward: a multicentre qualitative study
JF Canadian Medical Association Journal
JO CMAJ
FD Canadian Medical Association
SP E669
OP E676
DO 10.1503/cmaj.170588
VO 190
IS 22
A1 Chloe de Grood
A1 Jeanna Parsons Leigh
A1 Sean M. Bagshaw
A1 Peter M. Dodek
A1 Robert A. Fowler
A1 Alan J. Forster
A1 Jamie M. Boyd
A1 Henry T. Stelfox
YR 2018
UL http://www.cmaj.ca/content/190/22/E669.abstract
AB BACKGROUND: Transfer of patient care from an intensive care unit (ICU) to a hospital ward is often challenging, high risk and inefficient. We assessed patient and provider perspectives on barriers and facilitators to high-quality transfers and recommendations to improve the transfer process.METHODS: We conducted semistructured interviews of participants from a multicentre prospective cohort study of ICU transfers conducted at 10 hospitals across Canada. We purposively sampled 1 patient, 1 family member of a patient, 1 ICU provider, and 1 ward provider at each of the 8 English-speaking sites. Qualitative content analysis was used to derive themes, subthemes and recommendations.RESULTS: The 35 participants described 3 interrelated, overarching themes perceived as barriers or facilitators to high-quality patient transfers: resource availability, communication and institutional culture. Common recommendations suggested to improve ICU transfers included implementing standardized communication tools that streamline provider–provider and provider–patient communication, using multimodal communication to facilitate timely, accurate, durable and mutually reinforcing information transfer; and developing procedures to manage delays in transfer to ensure continuity of care for patients in the ICU waiting for a hospital ward bed.INTERPRETATION: Patient and provider perspectives attribute breakdown of ICU-to-ward transfers of care to resource availability, communication and institutional culture. Patients and providers recommend standardized, multimodal communication and transfer procedures to improve quality of care.